Support
Help with the Crewy app and the web app. Stuck? Email us and we will help you further.
What is Crewy
Crewy is the app for project communication and field work next to Robaws, for painters, finishing and installation companies. Employees book hours, material and photos in the app, the office plans and checks in the web app, and Robaws stays the ERP.
Getting an account
You get an account through your employer. The office invites you through Medewerkers (Employees) in the web app. You then receive an email with a link to set your password. After that you sign in to the app with that email address and password.
No invitation? Ask the office. You cannot create an account yourself.
Signing in and a forgotten password
Sign in with the email address the invitation was sent to and your password.
Forgot your password? In the app, tap Vergeten? (Forgot?) on the sign-in screen, or go to forgotten password. You will receive an email with a link to set a new password. No email? Check your spam folder or ask the office whether your email address is correct.
Languages
The app works in Dutch and Polish. You choose your own language, separately from the rest of the company. Messages and announcements from colleagues are translated into your language automatically, and the original is always shown below.
Frequently asked questions
My hours say: waiting for Robaws. What does that mean?
Your hours are saved in Crewy and the office can already see them. They are just not in Robaws yet, for example because Robaws was briefly unavailable or the office has not switched on the integration yet. Crewy sends them on as soon as it can. You do not need to enter anything again. If it still says so the next working day, tell the office.
I have no signal. Can I still book?
Yes. Without signal, the app puts your hours, material and kilometres in a queue on your phone and shows Geen bereik (No signal) at the top. As soon as you are connected again, the app sends everything automatically. Do not sign out while something is still in the queue: signing out deletes those entries.
How do I change the language?
In the app, go to Meer (More) and then Taal (Language), and choose Nederlands or Polski. This is your own choice; nothing changes for your colleagues.
How do I delete my account?
Ask your employer's office to revoke your access and have your account deleted. You can also email info@crewy.nl from your account's email address. We agree it with your employer and let you know by email when it is done. More on this is in the privacy policy.
Contact
Email info@crewy.nl. We respond within 1 working day. Mention which company you work for and, if it is about the app, which phone you use.
Also read the privacy policy and the terms of use.